PRIVACY POLICY
The policies and practices of Art Expo International Group Limited (hereinafter referred to as “the Company”) regarding the collection, use, and access to customer personal data are as follows:
Categories of Personal Data Held by the Company
Customers are not obligated to provide their personal data to the Company; however, failure to provide the requested information may result in the inability to obtain the required services or products (“Services”). The customer information collected and held by the Company may include:
Customer’s name, contact address, and contact telephone number;
Customer’s identity document number (such as ID card, passport, etc.);
Customer’s information related to services and billing;
Financial information (such as bank account numbers, credit card information, etc.);
Other information necessary for providing services to the Company (such as transaction records, service preferences, etc.).
Purpose of Data
The Company collects and holds customer personal data in order to provide efficient and professional services. Specific uses include:
Providing, managing, and optimizing the company’s digital marketing solutions and related services;
Conducting user data analysis to optimize marketing strategies and improve customer experience;
Processing service orders, payments, and related arrangements according to customer needs;
Promoting and directly marketing the company’s products and services to customers, in compliance with relevant privacy regulations;
Processing customer billing, payment management, and service-related matters;
Conducting market research, data analysis, and customer satisfaction surveys to provide customers with more tailored solutions;
Processing customer inquiries, feedback, and complaints to continuously improve service quality;
Ensuring compliance with relevant laws, regulations, and regulatory requirements;
Protecting the data security of the company’s services and preventing unauthorized use;
Other necessary uses related to digital marketing business.
Transfer of Personal Data
The personal data of customers collected by the company will be kept strictly confidential. However, under certain circumstances, the company may transfer data to the following entities or individuals:
Debt collection or recovery agencies;
The company’s affiliates or related companies;
Third-party service providers;
Other entities that meet business needs and legal requirements.
All data transfers will comply with relevant regional privacy laws and regulations and will be limited to the scope necessary for the company’s business operations.
Accessing and Changing Personal Data
Under applicable privacy laws, customers have the right to:
Confirm whether the Company holds their personal data;
Request a copy of their personal data;
Request correction of any inaccurate or outdated information.
Cessation of Use of Personal Data for Direct Marketing Purposes
Customers may request the Company to cease using their personal data for direct marketing purposes at any time. Upon receiving the request, the Company will cease using the data free of charge.
Compliance with Regional Laws
The Company will comply with privacy laws in various regions, including but not limited to:
Hong Kong’s Personal Data (Privacy) Ordinance
Mainland China’s Personal Information Protection Law
Privacy laws of other countries and regions
All data processing and transfer comply with relevant regulations to protect customers’ privacy rights.
Modifying the Privacy Policy
The Company reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on the Company’s website and take effect immediately. Customers are advised to review this Privacy Policy regularly.
Contact Us
If you have any questions about this Privacy Policy or the handling of your personal data, please contact us:
Email: info@artprosolutions.com
Hotline/WhatsApp: (852) 5946 3661
Disclaimer
In the event of any discrepancy or conflict between the Chinese translation of this notice and other language versions, the latter language version shall prevail.